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888-399-0162 dispatch@dmtrans.com sales@dmtrans.com

 
 
What's Unique / Single Point of Contact
 

Rates, rates, Rates, rates, Rates.
What about service?

 
     
 

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Single Point Of Contact

DM believes our focus on customer service is part of what has contributed to the many long-standing client relationships throughout our 18-year history.

Depending on the size and complexity of the client, DM can provide a single point of contact (SPOC) onsite at your location or ours. Their role is to guide daily activity and proactively resolve issues so your company can focus on its core business functions.

Our SPOC team members typically manage the following responsibilities:

1) Provide quotes
2) Create Bills of Lading
3) Schedule pickups
4) Track priority shipments
5) Manage the claims process
6) Address billing issues
7) Provide regular reporting

The SPOC must perform the activities above while balancing the need to communicate with our client. The communication schedule and method is usually agreed-upon to ensure a good flow of data without inundating the client with unnecessary details. It is not uncommon for our team members to proactively gather and relay information and ideas that will make the account operate more smoothly.

This plays an integral part in exceeding the expectation of our clients.

 

 
 
 
 

 

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